The world's first truly unified contact center where AI and human agents work together seamlessly. Supervisors monitor both from a single intelligent dashboard.
Unlike legacy platforms that bolt AI onto outdated architectures, TrioCX is built from the ground up to orchestrate AI and human agents as a unified workforce
Autonomous AI agents that handle routine interactions across voice, chat, email, and social with human-like understanding.
One intelligent dashboard to monitor, coach, and optimize your entire workforce - AI and human - in real-time.
Empowered human experts who handle complex, emotional, and high-value interactions with AI assistance.
See how TrioCX compares to legacy contact center platforms
| Capability |
T
TrioCX
|
G
Genesys
|
A
Avaya
|
5
Five9
|
|---|---|---|---|---|
| AI-Native Architecture | ✓ Built-in | ◐ Bolt-on | ✗ Limited | ◐ Add-on |
| Autonomous AI Agents | ✓ Full | ◐ Basic | ✗ No | ◐ Basic |
| Unified AI + Human Monitoring | ✓ Single | ✗ Separate | ✗ Separate | ✗ Separate |
| Starting Price | $49/mo | $75-100/mo | $60-110/mo | $175/mo* |
| Deployment Time | Days | 2-6 Months | 3-6 Months | 1-3 Months |
| Platform Uptime SLA | 99.99% | 99.9% | 99.9% | 99.99% |
*Five9 pricing per concurrent user. Genesys and Avaya announced end-of-life for multiple products.
Six powerful modules working together to deliver exceptional customer experiences
Enterprise-grade voice with intelligent IVR, skills-based routing, AI transcription, and real-time quality monitoring.
Unified inbox for live chat, WhatsApp Business, social media, SMS, and web messaging with seamless context.
AI-powered email routing with sentiment analysis, auto-responses, and intelligent prioritization.
Advanced ticket management with AI auto-classification, custom workflows, and 360° customer view.
Capture customer sentiment with CSAT, NPS, and CES surveys delivered at the perfect moment.
Predictive, progressive, and preview dialing with campaign management and DNC compliance.
Join the next generation of contact centers. Deploy in days, not months. Pay 70% less than Genesys or Avaya.